Privacy policy
Swishball Privacy Policy
Swishball operates this store and website to provide you with a premium shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.
By using and accessing our website, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
1. Personal Information We Collect Depending on how you interact with our store, we may collect the following categories of personal information:
Contact Details: Including your name, billing address, shipping address, phone number, and email address.
Financial Information: Including payment card details and transaction history. (Note: All payment processing is handled securely through Shopify; we do not directly store your credit card numbers).
Usage & Device Information: Including information about your device, browser, IP address, and how you navigate our website, collected automatically through cookies.
Communications: Any information you provide when reaching out to our customer support team.
2. How We Use Your Information We use your personal information to provide and improve our Services, specifically to:
Fulfill Your Orders: Process payments, arrange for shipping, send order notifications, and facilitate returns.
Communicate with You: Provide customer support and respond to inquiries.
Marketing: Send promotional emails (only if you have opted in), and show you relevant online advertisements.
Security: Detect and prevent fraudulent transactions to ensure a safe shopping experience.
3. How We Disclose Your Information To successfully operate our business and deliver your made-to-order game, we share your information with trusted third parties for legitimate business purposes:
Our Manufacturing Partner: We share necessary shipping details (name, address, and phone number) with our dedicated manufacturing facility to build and ship your custom Swishball set directly to your door.
Shopify: Our store is powered by Shopify. We share your data with them to securely host our website, process your payments, and analyze store performance. You can read more about how Shopify uses your personal information here: Shopify Consumer Privacy Policy.
Service Providers: Vendors who assist with IT management, email marketing, and data analytics.
Legal Compliance: We may share information to comply with applicable laws, respond to lawful requests, or protect our rights.
4. Your Rights and Choices Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. You also have the right to opt out of targeted advertising.
Marketing Opt-Out: You may unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link at the bottom of the email.
Exercising Your Rights: To exercise any of your data privacy rights, please contact us using the information below. We will not discriminate against you for exercising these rights.
5. Security and Retention While we utilize Shopify's secure platform, no system is completely impenetrable. We retain your information only as long as necessary to fulfill your orders, maintain your account, and comply with legal obligations.
6. Changes to This Policy We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will post the revised policy on this website and update the "Last Updated" date.
Contact Us If you have questions about our privacy practices, wish to exercise your data rights, or need to file a complaint, please email us directly at: info@playswishball.com